Tuesday 13 October 2015

The quite horrible experience @ Hello Kitty Gourmet Cafe, Malaysia

Hello!

Back with updates! I know Im suppose to be writing about that kebab stall but I've just been to the newly opened Hello Kitty gourmet cafe so I wanna faster write about this first before it gets stale. So this is the first ever Hello Kitty cafe in Malaysia and this first outlet is in Sunway Pyramid! It's amazing that Sunway Pyramid always gets to woo interesting shops! Like how they managed to rope Palladium in! :D

Hello Kitty Gourmet Cafe
Sunway Pyramid, Malaysia
(Outside Sephora)

Entrance to the Hello Kitty cafe, taken when I was about to leave the cafe

I was there with Nay at lunch time and there wasn't a line so we didn't had to queue. The weird thing was when we were attended the waiter made it sound like it was full house, telling us that there are two levels (ground floor and 1st floor) so he gotta check for availability. But, I saw a few table empty from the outside:S

Anyway, I asked for the menu because from the conversation of the customers before me I got to know that different levels have different menu. The ground floor one is the more affordable range menu and the 1st floor serves teatime set. By more affordable I mean one cake RM20+ if compared to the teatime set that can cost more than RM150 I think

The waiter told me that if I want top be on ground floor then there might not be space but if it's the 1st floor surely got space. But he spoke without looking behind him because I spotted 2 empty tables. So I told him I want to be on the ground floor. Resigned, he pointed me to a table at the back. 

It's quite a nice quite corner. Okay, by no means the cafe was quite la. In fact it was so noisy and there were kids' screaming in the background:S But yeah, sitting at a small corner makes things better.

From my view, Nay with her glorious hair checking out what to eat.

This is the menu. I took this shot so you can check out the menu and the price and decide what to have prior to visiting this place. You're welcome. 

Kitty border on the menu

Kitty serviette. Talking about serviette, I was lucky to have a new clean piece.

While Nay had rotten luck so she had a used one! I think that's pretty unacceptable for any eatery standard. It was folded so we didn't notice it beforehand. She only noticed the oil stain when she wanted to wipe her mouth. OMG image if she were to just swipe it across her lips!

So we came to a hypothesis that these people don't change the serviettes on the table for each new customer as long as it 'clean'. Not sure why would they want to safe cost till compromise on dining experience? Hello Kitty cafe some more so everything suppose to be clean and cute. This is so not cute.

Very cute paste coloured Kitty cushion! But later realised that it's stained at one corner also so I faster put it back because I felt a little grossed out. By the way, the seating is very close to the next table so don't expect privacy whatsoever. You wanna camwhore, you just gotta be thick skin and camwhore even if you can sense the next table peering over at you HAHAHA

Finally, we were ready to order! Initially, we decided to have a macaroon, a slice of cake and a coffee. That's because we want to try one from each section of the menu. I wanted Latte because of the Kitty art on the coffee foam!

The waiter came promptly to take orders and guess what? He can only take your drink order so I had to go all the way to the front cake counter to point out which cake I wanted. Since I want a picture of the cakes on display, no problem I went ahead in front.

There you are, cakes!

Don't know why but I felt a bit let down when I saw the cakes because they don't look tasty. I've always knew that I can't expect much from theme cafe because we are paying a premium price for the experience and not for the food quality. With that in mind already, still felt disappointed nevertheless. Anyway, since we are here already I went with the order.

Saw the Cherry Cheese cake that we decided on in our seat and saw the last slice on the counter so I got that. Macaroons no where at sight so I asked the guy at the counter if they have macaroons today? To which he told me that macaroons are only served to customers dining on the first floor. I was surprised because the menu that we had clearly offered macaroons!

I told him that macaroons ARE on the menu even for ground floor diners. He just repeated what he told me earlier. Then I asked, okay even if macaroons are served on top, can we still have them brought down? He stuck to the same reply.

OK. No macaroons for cheapskate ground floor diners like me.

Didn't want to make a scene over a piece of macaroon and it's not that I like them anyway, so I opted for a salted caramel chocolate cupcake. Repeated my order twice. But what arrived was salted caramel chocolate cake, which cost twice the amount =.=

Salted caramel chocolate cake, RM21.90 if I've not mistaken. 

I think this is a steam cake. It tasted very much like those chocolate moist cake that Malay aunties usually sell from home. However, this is not as moist or as chocolatey but it was still not bad. The cream was a little frozen but after a while it got better. Where's the salted caramel? That meager drizzle on top, not too bad either. I rate 5/10. 

With that price, I expect the cake to be at least Secret Recipe's standard la but oh well. I knowingly got conned just for the same of that tiny round chocolate kitty topper LOL

Remember our Cherry Cheese cake? I think this was RM20.90

OMFG, please do not order this! You can't taste the cherry, you can't taste the ricotta cheese or much of any cream cheese and the worst is that there is so much gelatin in the top layer of the cake that it gives it such a weird texture. Once you have a bite of it, all you can think of is Gelatin! This cake real bad, I think I'd rate it 2/10. 

Again, I don't expect fantastic standard tasting cakes in a theme cafe but this was a little too disgusting to even be platted. The good thing about it is that it looks quite pretty with the white chocolate kitty topper.

... which I camwhored with but was too scared to eat after tasting the cake. Cake already like that, what more a cake topper:S

Check out what the next table got! It's a rainbow cake!!! This one very good for instagram! But honestly, the sponge layers look damn dry la. Oh ya, I was envious of her ice latte though!! If you can see it's served in a tall kitty glass with a pink Kitty stirrer.

What happened to my coffee art on my latte?

This! Err... what's this?

Yup, when the waiter served us our coffee it was in this state. I'm pretty sure that it's reasonable to expect them to do a Kitty art on my hot latte because usually normal cafe's also will do those leaf shape coffee art on your latte. So being lazy to not create a Kitty art is downright preposterous!

Wait... this one got me confused too, it look like they did something on it but it was disfigured. If that's the case they still got the cheeks to serve it to the customer ah? We paying for the Kitty experience and all we get is this disfigured foam that confuses us of whether there is any kitty art in the first place:S

Anyway, the coffee tasted decent. Nothing extremely off for me to fuss about so I can deal.

So that is my Hello Kitty cafe experience, I'm leaving you with a few pictures out of the bezillion I took to compensate me. Oh, got one last story at the end of the post which is DAMN SCARY! Enjoy the pictures first, later I'll tell you what it is about!












Last story before I leave! So when we were done with our Kitty desserts (We left the cherry cheese cake almost half unfinished) and wanted to pay, I decided to use my Maybankard. As usual, the waiter shows you the bill, you place your card in that card holder and off it goes to the front counter to be swiped. 

Not long after he returned with an acknowledgement slip for me to sign off. Only after I signed that I notice that it was more three times more than the amount I was shown earlier! I asked him why charge this amount and the waiter was confused as well so he didn't answer me. Somehow I took the card and flip it back to check the signature. THIS IS NOT MY CARD!

I crossed out the signature and told him about the mistake. He looked confused and annoyed. Yeah, like it's my mistake? Then it took him a while to return. I was so damn worried that my card had been wrongly swapped and that if that customer was not as attentive as me, would just sign off and walk away with my card!

Thinking about all the hassle that comes with a missing card made me fume!

I was stretching my neck like a giraffe looking for that waiter and another waiter noticed. He came to me and asked if I wanted something. Told him I was waiting for my card. Just went he wanted to check on the matter, the earlier guy was approaching with the right slip and card. Guess what? I heard him mumbling to the second waiter- grumbling that I signed off the wrong card!!

WHAT THE HECK. Oh, it's my fault that you brought me the wrong card yet not noticing till I pointed it out. And it's my fault that my card was almost off with an unknown.

Ok, story ended. The end.

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